ss_blog_claim=bf53c2c2a6b5e4b759eb9b46babec032 Stephen the dog: Jax Responds!

Sunday, November 11, 2007

Jax Responds!

A couple days ago I wrote to I was pretty upset when I wrote the email. However I don’t regret anything I wrote. After my experience with I did not expect a response.

Today I got a response back from Jax over at Jax is a dog and gave me the low down. While I don’t totally agree with Jax on some things I appreciate that he was willing to take the time to respond to my email. He made some good points and I respect his positions and ideas. Unfortunately it is difficult to lay out a complete idea in a marketing description and I may have read more into it than I should have.

It is also nice to see that is employing dogs. While I am not going to buy a child’s beanbag anytime soon, I will check back when they start offering the pet bed products.

Below is the Jax’s response

Hello Stephen,

My name is Jax and I handle all of our customer questions and comments
from animals, and like you- I too am a dog. First and foremost, thank you
for visiting and contacting us regarding your experience.
I apologize that our Child Size Bean Bag write up has so deeply offended
you. We strive to be as accurate as possible in all our product

I understand that the house training process is an arduous process for
many of us. It is not our intent to trivialize your experience. However,
the fact that our products are low maintenance is quite an accomplishment
in itself. My experience with house training was a lot different than
yours, as my owner used a different, more modern method.

We stand by the statement that a bean bag chair should replace a child's
imaginary friend. We strongly believe that our bean bag chairs will
outlive the time span that is considered "healthy development" for having
an imaginary friend. And when that stage in life has passed, the bean bag
will still be there as a reminder of that age of innocence (before the
imagination has been all but sucked out by adulthood).

Despite your claims, studies have shown that soft items can provide a
sense of companionship. Isolation-reared monkeys in an environment with
soft items outlived those that were raised in an empty environment. Of
course a bean bag is not a replacement for human contact, we wouldn't dare
make such a suggestion. But a bean bag chair can provide a sense of

We appreciate your input and use comments from site visitors such as
yourself to help us make the best bean bag chair website.
We regret that you will not be purchasing a bean bag from our company, but
we hope to win you back in the future when we add our Pet Beds product
line. Hopefully you will not find the product descriptions offensive. We
are certainly glad you did not see our write up for the Plush Fur Bean Bag
Chairs. If you have any other questions, please let us know.

I am sure the owner of this site appreciates your offer to be his dog, but
I know for a fact that he already has one... it is me!


Jax - Customer Service


At November 11, 2007 at 9:34:00 AM EST , Blogger Wheeler Images said...

That's awesome!


At November 11, 2007 at 1:00:00 PM EST , Blogger BenSpark said...

I can't even begin to describe how awesome the exchange between you and Jax has been. So funny Stephen, more letters!


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